Payment Policy

1. General Provisions

1.1 The Client’s account balance represents the Company’s financial obligations to the Client at a given point in time.

1.2 The Company’s financial obligations to the Client arise when a record of funds being credited to the Client's account appears and cease when the Client withdraws the full amount from the account.

1.3 The Client has the right to demand fulfillment of the Company’s obligations only up to the amount of the account balance.

1.4 The official methods for depositing and withdrawing funds are the Company’s wallets/accounts in the payment systems listed on the Company’s website. All risks associated with using payment systems are assumed by the Client, as payment systems are not partners of the Company. The Company is not responsible for delays and/or non-receipt of funds into the Client’s account balance due to payment system issues. If the Client has complaints about the accuracy of payment systems, they should contact the support service of the respective payment system. The Client must notify the Company of such complaints.

1.5 The Company is not responsible for third-party intermediaries involved in the deposit/withdrawal process. The Company’s financial responsibility for deposits begins when funds are credited to the Company’s bank account and/or the Company's account in payment systems listed on its website. If fraudulent activity is detected after funds have been credited to the Client’s account, the Company reserves the right to cancel the transaction and freeze the Client’s account. The Company’s financial responsibility for withdrawals ends when funds are debited from its bank account and/or payment system accounts.

1.6 In case of technical errors by the Company during financial transactions, the Company reserves the right to cancel such transactions and their results, as well as the results of the services provided.

1.7 The Client may register only one (1) account with the Company. If multiple accounts belonging to the same Client are detected, all such accounts will be blocked, and the funds in them will not be eligible for withdrawal.

2. Client Registration and Data

2.1 The client registration process consists of two stages:

Registration on the Company's website.
Identity and data verification.
The registration process is mandatory. To complete it, the Client must:
Enter personal and contact details.
Accept the terms of this Agreement and its annexes.

2.2 The identity verification process ensures the accuracy and completeness of the Client’s registration data. The Company requires, and the Client must provide:

A scanned or digital photograph of a national or international passport, or another valid identification document.

For Russian citizens: a scan of the passport page with a photo and personal details.
For Ukrainian citizens: a scan of the passport page with a photo and personal details in both Russian and Ukrainian (if available).
For other nationalities: a passport page with a photo and personal details or an equivalent document (e.g., an ID card).
Additionally, the Company may request utility bills, a bank account agreement, credit card scans, or other documents if the provided information is insufficient for full identification.

2.3 Identity verification must be completed within 10 (ten) business days after the Company's request. In some cases, this period may be extended to 30 (thirty) business days at the Company’s discretion.

3. Deposit Procedures

To deposit funds, the Client must submit a deposit request from their personal account by selecting a payment system listed on the Company's website and following the provided instructions.

The available deposit currency is USD.

Processing times depend on the payment system and cannot be regulated by the Company. Deposits via electronic payment systems may be instant, while bank transfers may take 3 to 45 business days, depending on the Client’s bank and correspondent banks.

4. Taxes

4.1 The Company is not a tax agent and does not provide transaction data to third parties unless there is an official request from competent government authorities.

5. Refund Policy

5.1 The Client may withdraw funds at any time by submitting a withdrawal request that meets the following conditions:

The withdrawal amount (including fees and charges) must not exceed the account balance.
The withdrawal must comply with legal requirements in the relevant jurisdictions.
Funds must be withdrawn to the same payment system and wallet ID that were originally used for the deposit. The Company may restrict withdrawals to the deposit amount made through a specific payment system. At its discretion, the Company may allow withdrawals to other payment systems, but may require additional payment information.

5.2 Withdrawals are processed by an authorized Agent.

5.3 If the withdrawal currency differs from the deposit currency, the Company will convert the amount using its exchange rate at the time of the transaction.

5.4 The withdrawal currency and method will be displayed in the Client’s personal account.

5.5 The Company determines conversion rates, fees, and other costs associated with withdrawals and may change them at any time. The exchange rate may differ from official government or market exchange rates.

5.6 The Company sets minimum and maximum withdrawal limits, which are displayed in the Client’s personal account.

5.7 A withdrawal request is considered accepted if it appears in the “Balance Transactions History” section of the Client’s personal account. Requests made outside the specified system will not be processed.

5.8 Funds will be withdrawn within 5 (five) business days.

5.9 If the Client does not receive the funds within 5 (five) business days, they may request an investigation.

5.10 If a withdrawal is returned due to incorrect payment details provided by the Client, the Client must cover any associated fees.

5.11 Profits beyond the deposited amount can be withdrawn only by a method agreed upon with the Company. If a deposit was made using a specific method, the Company reserves the right to process withdrawals via the same method.

6. Withdrawal Methods

6.1 Bank Transfer

6.1.1 The Client may submit a withdrawal request via bank transfer if the Company supports this method at the time of transfer.

6.1.2 Withdrawals are only allowed to bank accounts registered in the Client’s name. Transfers to third-party accounts are not permitted.

6.1.3 The Company will transfer funds to the bank account specified in the withdrawal request. The Company is not responsible for bank processing times.

6.2 Electronic Transfers

6.2.1 The Client may request withdrawals via electronic payment systems if supported by the Company.

6.2.2 Withdrawals are only allowed to e-wallets registered in the Client’s name.

6.2.3 The Company will transfer funds to the e-wallet specified in the withdrawal request.

6.2.4 The Company is not responsible for electronic transfer delays or technical failures beyond its control.

6.3 The Company may, at its discretion, offer additional withdrawal methods, which will be displayed in the Client’s personal account.